Please note, the delivery times below are estimates only.
Despite our best efforts, these estimated times may be affected by stock availability.
In most instances, the following times from duly paid for order to delivery will apply.
We deliver between 08h00 and 17h00 on business days (i.e. Monday to Friday, excluding South African public holidays).
*Regional areas: 50-100km outside of CPT, JHB, PTA and DBN.
**Remote areas: Areas in South Africa other than the main centres and regional areas. 100km+ outside of CPT, JHB, PTA and DBN
Delivery cost will be calculated at checkout from the online shop or as quoted by us for special orders by email.
Free delivery for orders over R1000 countrywide
If there will be a significant delay in the delivery of on one or more of the products in your order, we will ship the in-stock products to you separately, in a split delivery. You will receive an email notifying you of the partial delivery.
Please contact us on beulah@lieben.wine if you have any questions about the delivery of your order.
Orders which you cancel will be refunded less a deduction of 10% of the order value for administration costs.
We reserve the right to cancel an order for which payment has been received. This may occur if stock is insufficient. Should we exercise this right, you will receive a full refund with no deductions.
Lieben Wine & Spirits accept returns on damaged products only where such damage occurred before you accepted the product from the courier. Please therefore check your product carefully before signing for it.
Where you do not sign for a product because it is damaged, you must notify us within 24 hours of delivery. We will then arrange to have the product collected. Please ensure that you receive confirmation that your communication to Lieben Wine & Spirits was received within 1 days, to ensure the 24-hour return period is not exceeded .
If you notify us of damage or expiration after the 24-hour period, the product must be sent to us at your cost.
Where the return is accepted by Lieben Wine & Spirits, the refund will be processed via the initial payment method (i.e. return EFT to the same bank account or return payment to the same credit card used for your purchase).
Please note that all returned products must be returned in their original packaging and in the same condition as you received them.
Any international orders must be placed by email to beulah@lieben.wine and we will direct you to our nearest international distributors.
We cannot facilitate international orders through our online shop. Please email us your order and we will send you a quote for delivery. We will do our best to facilitate your order depending on delivery costs and import taxes paid in full upfront.
Should you be interested to distribute or stock Lieben Wines and Lieben Gins in your country, please contact us by email.